Can I return an item if I don’t like it?
No. Here at the Mausoleum Web Store we believe in “Caveat Emptor” (Buyer Beware). If somehow we do allow you to return an item, you will receive store credit. NO REFUNDS!
What if my order is smashed or destroyed during shipping?
If your package was sent via UPS you can be reimbursed for the value of the package only up to $100 (Unless you buy additional insurance). If your package was insured only by UPS and is damaged, you need to file a claim DIRECTLY with UPS to collect your insurance money. We are not responsible for damage to items while in the mail. We cannot be held responsible for foreign orders that get destroyed in the mail. Note: Mausoleum will not take responsibility for damaged jewel cases where none of the other components of the CD (liner notes, CD itself or backing) are undamaged. Jewel cases are fragile things and postal/shipping workers are clumsy people. Should you receive an otherwise undamaged item in a smashed jewel case, please do not complain to us about it as we can do nothing.
What happens if my order does not arrive or if something is missing from my order?
If this happens please contact us via firstname.lastname@example.org Please include all order details in your email or have them ready if you call.